1) Good morning (afternoon ,evening),sir (madam).早上好（下午、晚上好），好，先生（夫人） 2) How do you do？(-- how do you do ?)您好！3) Hello (or hi )!您好！4) How is everything (with you )？（您的）一切都好吗？5) How are you getting on ( or along ) these days ?这几天过得怎么样？6) How are you ？(- Fine ,thank you .and you？)您的身体好吗？7) Glad (nice ) to see you . 见到您很高兴。8) Welcome to our hotel. 欢迎到我们的酒店来！9) It’s nice to meet you again ，Mr. Johnson .再次见到您太好了，约翰逊先生。10) Good –bye.(or bye-bye)再见！11) Good night.晚安（晚间告别用） 12) Have a good rest.祝您休息好！13) See you later (tomorrow). 以后（明天）见！14) Hope to see you again soon. 希望不久再见到您！15) Have a good time. 祝您过得愉快！16) We wish you a pleasant stay in our hotel.愿您在我们饭店过得愉快！17) Please don’t leave anything behind.请不要遗忘你的东西。18) Mind (or watch) your step！请走好！19) We wish you a pleasant journey. 祝您旅途愉快！20) Have a nice trip!一路平安！21) All the best!万事如意。
1. Are you staying here for tonight？Would you like a room？2. Which type of room would you be interest in？Single，regular or luxury?3. We offer buffet in the morning，the restaurant is located on the first floor. You could take the elevator！4. Here is our price list，please have a lookI’m very sorry to inform you，that our international telephone line is temporarily out of service. 房间的名称根据酒店的不同，可能会有不同的称呼!
15 处理投诉，错误：“谢谢您告诉我们，小姐/先生。我会向经理报告这件事，请接受我们的道歉。” “Thank you for telling us，madam / sir，I’ll inform my manager about it. Please accept our apology.” “我非常抱歉，小姐/先生，是我们出差错了，我马上改正过来。/ 我马上去查这件事。” “I’m terribly sorry，madam / sir. There could have been some mistakes. I’ll have it corrected at once. / I’ll look into the matter at once.”
答：详情>>
