服务人员英文自我评价
I am __ University of marketing and planning professional students, in the near graduation, I __ restaurant for three months of internships in the past three months, my ability to work has been greatly improved, now Will be 3 months of work to do a
1, to improve communication skills: As a front desk receptionist, as the hotel front-line staff, and the guests contact is face to face, is the most Often receptionist word can affect the guests on the hotel's overall impression, and even affect the mood of the guests all How to make your own language so that guests hear comfortable, happy to hear, as a front desk receptionist must learn the Of course, communication is not limited to the guests, but also between colleagues, or even to the higher People can not help but not have emotional volatility, but this emotional fluctuations tend to affect the mood of How to adjust their own mentality, with the best attitude to face the guests, the face of colleagues or even superior, how to bring someone the best smile, every day I seriously think about the In this internship, I not only in communication skills have been improved, but also learned how to adjust the mentality of
2, emergency response capacity to improve: work in the front desk, every day must be ready for Because as a front desk receptionist, every day to receive different guests, in the face of different Guests can not help some guests will not be polite, and even the receptionist will be Faced with this situation, how to appease the feelings of the guests, but also to protect the interests of the hotel and its own security, for me is another
3, the ability to work independently improved: Through this internship, I am deeply aware of the need to learn their own have the ability to do this must do their Only to develop their own independent ability to work in At work, there are problems, do not know should be bold to ask colleagues, rather than pretend to independently, gain experience, and finally get the most suitable for their own
4, service awareness: as a front desk receptionist, always represents the Whether in the workplace, or walking on the road, as long as the uniforms of the hotel should always have to provide guests with the best service We are the angel of the City of Smiles, all for the guests, for the guests of all, for all
In the past 3 months, I have studied business training and actively participated in the job We are dedicated, courteous, enthusiastic, patiently answering questions, providing quality services to our customers, and constantly improving their quality and business , I will grow into a qualified In the future I will work harder, I believe, I, I work in the future I would like to grow into a good staff, __ units to create